- How will I know if my order has shipped?
We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.
- Do your shipping speeds include processing time?
No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 7-12 days for delivery period.
- Are the shipping times guaranteed?
When you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.
- Can I arrange for my own courier or shipping provider to deliver my order?
We’re sorry, but because of our production process, we can’t accept special shipping requests.
- What should I do if I forgot my username?
Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email ([email protected]) and we can look up this information for you.
- I am with a school. Do you accept purchase orders?
Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at [email protected] to receive instructions on how to be approved and submit your PO.
- Why Is There A Pending Charge On My Account?
The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We’ll only charge when the product ships to you.
- I ordered the incorrect item(s). What do I do?
You can email us and request for a return claim. You can also read the “Return Policy” in the Our Policies Section at the bottom right hand corner of our site. Once on this page you can follow up our instructions for return process. Make sure and include your order number, item(s) that you’re requesting to return. Once this information is received we will contact you back by email with your return details and give you a FREE RETURN LABEL.
- Why hasn’t my order arrived yet?
Yulanshop uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Most orders ship within 24-48 business hours, however shipping may take longer during the holidays.
We’ll send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description.
If the tracking information for your package says delivered and you have not received it, please reach out to us at [email protected] and we will look into it for you. After the investigation, if the package still has not shown up within 3 business days of the delivery date then we will file a claim for you.
- What does final sale mean?
FINAL SALE items are not eligible for refund, exchange, or store credit. Please contact us if you have any questions prior to placing your order